Coming Out as a Stronger Association

While a picture is worth a thousand words and I thoroughly enjoy talking shop with fellow members, the most interesting tales to me are the backstories of how people started their careers and arrived at where they are today. We are fortunate to have business owners from remarkably diverse backgrounds in our industry. Since there is no radiator or emissions school that serves as a pipeline into our industry, our members come from a multitude of backgrounds.

November/December 2020 Cooling Journal

This final issue of The Cooling Journal of the year includes a special member spotlight on a Kentucky family-owned business that has overcome several challenges. Inside, you'll also find technical articles on DPF Bung Identification and Aftertreatment 101.

Webinar: Measure that Radiator Core Error Free (Part 1)

When ordering cores, mistakes can cost the service shop, the manufacturer, and the customer time and money. Learn how to do it correctly the first time with NARSA/IDEA! Executive Director Mark Taylor will explain the ins and outs of radiator core measuring along with proper terminology.

Webinar: Aftertreatment 101 (Part 1)

How do aftertreatment systems work? In Part 1 of "Aftertreatment 101," this class led by Diesel Emissions Service Lead Trainer Steven "Jr" Stratton will cover the entire aftertreatment system, including the reason why it exists and what needs to be done for maintenance to keep it working correctly.

Pricing Processes: Business Success is Driven by an Organization, Not One Person

All dealerships, whether automobile, truck or equipment have service writers. The owners of these businesses are not at the service desks pricing the jobs, so how do the service writers or service managers price the repair jobs? NARSA/IDEA's Executive Director Mark Taylor breaks down his pricing strategy.