Beginning May 2022, physical copies of the Cooling Journal bi-monthly magazine will only be mailed to NARSA/IDEA members in good standing.
In the first Cooling Journal issue of 2022, we visit Empire Radiator Service based in New York. Read about how the company has grown over the years and their plans for the new year. Plus, read about the new goals and lessons learned from NARSA/IDEA’s Board of Directors.
NARSA/IDEA wishes all of its members a Happy New Year! In the first newsletter of 2022, we look ahead at some upcoming industry events that could help boost your business. Our news section also includes a new business transitioning, how members are helping tornado victims, and several retirement announcements.
By being able to speak intelligently about the diesel exhaust system, your people can be a resource for your customers. In some businesses, the technician cleaning the diesel particulate filters is one of the least experienced people in your shop. To help them better understand the process, let’s do a simple review of how the diesel engine operates and the components that control and or create the exhaust. Understanding that the diesel particulate filter is just a trash can and only catches what comes down the exhaust pipe is the first step in understanding the process.
We are kicking off Season 2 of “Solder & Soot: A NARSA/IDEA Podcast” with a pioneer in the cooling systems world: Frank Finger, whose career spans nearly 80 years. Mr. Frank is not only a dear friend to both Bobby Duran and Mark Taylor, but he’s also a wealth of information to everyone in NARSA/IDEA. In Part 1 of this interview, we learn about the early days of NARSA/IDEA in the 1950s, how the radiator industry has changed over time, and the piece of business advice that Frank’s father taught him that he will never forget.
Students in North Carolina recently got to learn more about the cooling systems industry thanks to Rocky Mount Radiator & A/C. NARSA/IDEA member Chuck Braswell is on the Board of CITI High School, which stands for Center for Industry, Technology, and Innovation, in Rocky Mount, North Carolina. There is a public school initiative that helps prepare young adults for entering the workforce. According to the administration, CITI students earn stackable certificates in a variety of pathways with the hopes of completing an Associate’s degree. Among the tracts they can pursue include automotive and industrial courses.
This is the final magazine of 2021, and it is appropriate to recap the past year and give account of where we have been, what we have learned and where we are going. It is also necessary to thank all who have played a part in moving this association forward. Almost everyone has heard or said, “When you are given lemons, make lemonade” or another favorite “When you get thrown off that horse, get back on it” and finally “You can’t change the hand you have been dealt, just the way you play them.” All of these adages are relevant to the general atmosphere of doing business in 2021.
Our President Bobby Duran recently had the privilege of hosting two NARSA/IDEA members at his plant in Puerto Rico. They spent the day touring the plant. Read more about how their friendships have grown thanks to their fathers and through NARSA/IDEA.
In this latest episode of “Solder & Soot,” we sit down with three generations of Schelkuns (Mike, Jim, and Andrew) who run Empire Radiator Service. We dive into the past, present, and future plans of the Rochester, New York-based company and dig into what it’s really like working with your family.
Christmas has come early! The final Cooling Journal issue of 2021 features Mike’s Radiators of Zimbabwe. Read all about the company’s history and the challenges of doing business in Africa. Plus, we learn about a high school program that connected students with a NARSA member. Could these be our future radiator technicians? You won’t want to miss this issue!
It’s been a busy month NARSA/IDEA! Several members recently exhibited at AAPEX & SEMA 21 in Las Vegas. Even though some of the people we saw have been on Zoom calls with us over the past two years, there is no substitute for personal contact and the energy that is exchanged between people who have a passion for the same business.
With an ultra competitive job market, how does your company rate when prospective employees are looking for a new job? Do you know who you are competing with for new hires, and what the competition is offering new employees? One of the most crucial aspects of growing a service business is employee acquisition and retention. Not only are you competing for new hires, but you are also having to retain your existing employees.
We learn all about life in Zimbabwe with Mike Marques and Darren Maboreke of Mike’s Radiators in this episode of “Solder & Soot.” They are new members to NARSA/IDEA, but they’re both experienced in the world of cooling systems. From recruiting employees to finding materials, we discuss the challenges of operating a radiator shop in Africa. Plus, have you heard of the African tiger fish? We learn more about this monster of a fish, and why it’s especially tough to catch.
The skilled blue collar worker shortage is not new, but it should be a very large concern for any service business who wants to stay relevant for the future. Baby Boomers are retiring at a fast pace and leaving a void of qualified technicians/craftsmen in every occupation. Many baby boomers who worked in the trades for the last four decades have persuaded their children to pursue college degrees to have a perceived better career fulfillment, better pay, better working conditions, and cleaner working environments.
At a meeting a few months ago with my management team, I asked why they thought we were having trouble finding people to fill our production positions. I constantly heard about the unemployment benefits being the main reason. While everyone had various reasons for staying home, I realized that those that did want to work and were actively seeking employment were the types of employees who did not feel content to stay home and felt motivated to work. They were not thinking about the short-term gain but longer-term opportunities. This is precisely the type of people we want at our company.
This might be our most jam-packed issue yet! We learn more about Scotland-based G & M Radiator in this latest The Cooling Journal. Read all about the company’s history plus some exciting news about the future.
We also have several technical articles including why engine oils are crucial to the diesel emissions industry and the most common mistakes involving coolant.
This episode we jump across the pond to speak with Jeff Thorpe of G & M Radiator based in Scotland. G & M’s roots go back all the way to 1919. Not only do we find out about cooling systems industry history overseas, but we learn more about the skilled labor shortage challenges the UK is dealing with. A member of NARSA/IDEA for many years, G & M also shares some exciting breaking news with us about the company’s future plans!
Did you know that 40% of engine downtime is coolant-related? This month on “Solder & Soot,” we dive into the science of coolants with Joe Long of Old World Industries. Joe has more than 40 years of experience in the trucking industry and is definitely an expert in his field. Not only does Joe answer our top questions, but he also explains the most common mistakes technicians make when it comes to coolants, cleaners, and other chemicals in this latest episode.
After discussing the status of the event at length, the NARSA/IDEA Board of Directors voted to postpone the event until the spring of 2022. We believe that several extenuating circumstances have led our members to be apprehensive about attending the upcoming meeting. These difficulties, combined with the increased travel protocols for some of our overseas members, make the logistics of attending this event quite challenging.
NARSA/IDEA has weathered the COVID storm with you, which since the founding of NARSA in 1954 has probably been the most serious threat to the viability of your association. The Board of Directors had the foresight to plan for an economic atmosphere where we could sustain a financial downturn. I am proud to report the membership in your association is the same as it was at the end of last year. Through all of the hardships and uncertain times our members have chosen to support their association. We have lost some members, but have had new members take their place. I feel so lucky to have had the opportunity to be part of the custodial effort in ensuring the future of NARSA/IDEA.
Not a day goes by when I do not read cataclysmic stories on how the supply chain is completely broken. From massive shipping delays to shortages of microchips, the supply chain up and down the line has been dramatically affected. I speak with members every day who tell me stories of unreliable shipping and long lead times on parts. There are simply parts that are just not available for the foreseeable future.
We discuss current industry trends with Jamie Irvine of The Heavy-Duty Parts Report podcast. Jamie has worked in the heavy-duty parts industry since 1998 and is currently a Sales and Marketing Consultant. Why should businesses focus on service? How can companies eliminate waste and inefficiency? Jamie breaks down how you can succeed against your competition in the latest episode of “Solder & Soot: a NARSA/IDEA Podcast.”
In this latest issue of The Cooling Journal, we shine the spotlight on longtime NARSA member David Bienvenu of Radiator Service Co based in Louisiana.
You can also read more on what you can expect at our in-person 2021 Fall Conference in Grapevine, Texas.
TitanX’s history involves several different companies. Its roots go back to 1895 when JW Thorell, a Swedish blacksmith, started his own business in Linköping. Then, in 1914, the Gabrielson Car Parts Company opened in Jamestown, New York. Another plant was founded in 1953 in Mjällby, Sweden. Those three plants were eventually acquired by Blackstone, then Valeo. Then TitanX was born in 2008. TitanX’s headquarters are in Sweden. There are also facilities in Brazil, Mexico, and China as well as Jamestown, New York. It was the Jamestown, New York facility that was the headquarters of Blackstone Cooperation that consolidated these factories in Sweden under one umbrella. There are roughly 1,000 TitanX employees worldwide.
Nominations are now open for candidates seeking election to the Board of Directors of NARSA/IDEA – The International Heat Transfer and Diesel Emissions Association. The Board is responsible for setting policy, reviewing programs, developing projects and approving budgets for sustaining the overall financial health of the organization. The Board provides for the direction of staff and association resources to accomplish the objectives of the organization.
It is a new dawn for the United States as we get back to enjoying some of the things we have missed for the last year and a half. We have weathered the storm and hopefully the rest of the world is right behind us.
With summer comes an increase in travel, vacations, products and services which all equate to an increase in business. Hopefully your business is positioned to be able to capitalize on a re-energized economy.
We are excited to announce a photo calendar for 2022 featuring NARSA/IDEA members from ALL over the world!
It’s your time to shine! Email your submissions to firstname.lastname@example.org by August 15 to be considered.
This week, we chat with cooling systems veteran David Bienvenu of Radiator Service Co., who is based in Houma, Louisiana. He’s the go-to guy many of our NARSA/IDEA members call when they have a question. But unlike some, David didn’t grow up in the radiator business. Learn how he got into the industry, the most costly mistake he ever made, and how NARSA helped him overcome challenges in this special episode.
The greatest advantage to social media has been our ability to communicate and engage with cooling systems and emission service facilities around the world. This year, we have added members in South America, Africa, and France. Social media is the tool which has given us an opportunity to expand our footprint beyond U.S. borders. Canada and Mexico have always been and continue to be important to the success of NARSA/IDEA, but now we are truly the international organization.
As I’m sure many of our readers find themselves doing, I often ponder the future of my business. Over the last two years, we have formalized our planning for the future with quarterly, yearly, three year and ten year plans. This process aligned our team in our goals for the future. We stand at the cusp of a seismic shift. How will the world be generating energy and powering the next generation of vehicles? Like it or not, things are changing, and we need to be prepared for a time when the internal combustion engine will no longer be the dominant technology to transport people and goods. While this may seem intimidating and scary, the radiator industry has been here before.
We recap NARSA/IDEA’s Spring 2021 Virtual Conference in the May/June 2021 issue of The Cooling Journal. See how our members from all over the world connected and interacted with our speakers and experts through technical presentations and panel discussions. We also learn more about about TitanX’s history in our Member Spotlight.
Chuck and Bryan Braswell join us from North Carolina at Rocky Mount Radiator & A/C, which is a fourth-generation family-owned business, and their involvement with NARSA/IDEA runs deep as well. Chuck is a former NARSA/IDEA President and Bryan currently serves as a Board member. Learn how NARSA/IDEA has contributed to their success, about their future goals to expand the business, and what it’s really like working closely with your parents in this latest episode.
“Marketing Your DPF Cleaning Business When the Competition Endorses Only One Type Of Cleaning Method” Panel Discussion
Prepare your business’s marketing strategy to compete with large DPF cleaning companies who endorse only one type of cleaning as being effective. Perhaps your company offers multiple types of cleaning or maybe you only have the original bake and blow equipment. Hear from three industry experts as to the approach they follow when marketing their companies and also hear the opinions of a leading DPF manufacturer’s sales manager who has visited many cleaning facilities across North America. This panel will share insights on the DPF cleaning market and help our members better understand what it will take to succeed against the competition.
How does the current economy impact your business? Through this presentation, you’ll understand what changes in international trade mean for the cooling systems and emissions industries and gain a valuable understanding of today’s economy to improve profits and safeguard your business’ bottom line.
Learn how to identify different types of DPF failures and what causes the condition. If your customer has issues with other engine components, learn how to be the expert by having the expertise to advise the customer they have other issues upstream of the DPF and DOC.
On-site generator radiator repair has been an additional profit center for several companies in our industry. What does it take to be proficient at on-site repairs? Our diverse panel includes radiator business owners who discuss the opportunities and challenges of performing radiator repair on site.
This presentation presented by SKL includes insight into proper preparations and procedures for assembly of aluminum components in your shop.
What does it take to be an exceptional leader during challenging times? Learn how emotional intelligence enables real leadership and deep connections with each other.
The first quarter of 2021 is completed, and typically everyone in the cooling system business is eagerly anticipating a change in the weather. NARSA/IDEA is looking forward to our upcoming Spring 2021 Virtual Conference featuring a range of speakers, technical presentations, and panel discussions. Learn more about our diverse lineup in our latest newsletter.
How has COVID-19 impacted the global supply chain? In this episode, we sit down with Dr. Mary Kelly, a renowned economist, author, public speaker, and professor. Hear how Dr. Kelly describes the current state of the economy and what business owners need to know about what could happen next.
What I learned late in life was meetings actually increased our productivity and most importantly improved the employee and customer experience. How can so many businesses and managers of companies be so far off without realizing the detriment of bad meetings?
The pandemic has shown us that people are adaptable and can adjust to world changing events. Letting go and empowering people may be difficult at first, but the long-term effects are really what being in business is all about. Working together as a team has transformed our organization. The less I’m needed, the more successful we’ve become.
In the March/April 2021 cover story, we learn the origin story of Diesel Emissions Service and how DES owner Steve Hoke’s business philosophy impacts his companies. This issue also includes several technical articles on typical Shell & Tube heat exchangers, Aftertreatment 101 and a guide to turning Plastic Tanks to All-Metal.
Heavy Duty cooling system repair requires properly identifying fittings. It is recommended to test certain heat exchangers with high pressure nitrogen. In order to test at 300 psi, it is necessary to have fittings that will seal the cooler’s original fitting set up. Identifying the fitting that will be needed for testing will be covered in this webinar.
In Episode 4, we talk with Steve Hoke of Diesel Emissions Service. Hoke’s empire has grown to include manufacturing and distributing diesel particulate filter accessories and parts. Hear how his business philosophy focuses on relationships and how he’s helping educate other members within NARSA/IDEA.
In Episode 3 of “Solder & Soot,” we sit down with Joe McGovern whose career spanned more than 40 years in the radiator business. Hear from Joe about his experience traveling throughout the country in his RV, his success in a niche market, and how NARSA played a major role in his career.
How can you get verifiable DPF cleanings regardless of the brand of machine you’re using? During this session led by DES Engineering & UL Shop Manager Russ Tuckerman, you’ll learn the best steps to have a repeatable DPF cleaning program no matter what type of brand of cleaning equipment you have.
Very often plastic tank failures can be related to poor designs or a very strenuous application that causes premature failure or the new radiator and parts are not available for servicing your customer’s needs. Whether you have an aluminum or copper and brass radiator core, tank fabrication practices are the same. During this presentation, you will learn some ideas on how to convert a plastic tank radiator to all-metal.
Brutal winter storms impacted millions of people across the United States. Learn how NARSA/IDEA members are dealing with the aftermath of that recent severe winter weather. Plus, see new products our members have recently released.
Whether your business is down or it is booming, one thing is for sure; It is necessary to set the direction for your company at the beginning of the year. If your business is slow, now is the time to think about your vision for your company and how you can turn your vision into reality. If you are busy, you must still plan for the new year because perhaps you have been blessed, and now you need to plan for expansion which is another type of vision.
What is your investment worth?
This question led me to a conundrum that I had experienced recently. A former member reached out to the home office with a very specific question that only a few people in the industry would know.
The first Cooling Journal magazine of 2021 has arrived! In this issue, we dig into the history of Don Harts Radiator in Texas, whose ties to the industry go back 100 years! Plus, we also have technical articles including a guide to measuring radiator cores accurately and how oscilloscopes are used in the heavy-duty market.
In our second episode, we sit down with Don Hart of Don Hart Radiator in Texas. Hart’s ties in the industry actually go back more than 100 years. Hart discusses what he’s learned from his mistakes and the role NARSA/IDEA has played in the success of his business.
The discussion continues in Part 2 of Aftertreatment 101 where you will learn more about engine maintenance in relationship DPF maintenance and failures. Why is it important to be proactive? Attendees will also dive into cleaning machines types and why there is no one size fits all.
In Part 2 “Measure that Radiator Core Error Free!”, we explore how to properly count fins per inch in serpentine and flat fin radiator cores. Attendees will also learn the method for counting tubes in a radiator core without actually counting each tube and a continuation of ordering the correct headers either for a solder together or bolt together application. At the end of this session, you should be armed with the necessary information for ordering radiator cores correctly.
Kentucky’s Service Radiator discusses family, a declining coal industry, and navigating the future of the cooling systems industry in this NARSA member Spotlight feature.
NARSA/IDEA is proud to introduce our new podcast Solder & Soot. In our series premiere, hosts Mark Taylor and Bobby Duran discuss their career paths, how they began working with one another, and how they became involved with NARSA/IDEA.
NARSA/IDEA has been impacted just like a lot of other businesses. All of our in-person events this year were canceled and future events are on hold to see what the beginning of 2021 looks like. This doesn’t mean we don’t have reasons to give thanks.
While a picture is worth a thousand words and I thoroughly enjoy talking shop with fellow members, the most interesting tales to me are the backstories of how people started their careers and arrived at where they are today. We are fortunate to have business owners from remarkably diverse backgrounds in our industry. Since there is no radiator or emissions school that serves as a pipeline into our industry, our members come from a multitude of backgrounds.
This final issue of The Cooling Journal of the year includes a special member spotlight on a Kentucky family-owned business that has overcome several challenges. Inside, you’ll also find technical articles on DPF Bung Identification and Aftertreatment 101.
When ordering cores, mistakes can cost the service shop, the manufacturer, and the customer time and money. Learn how to do it correctly the first time with NARSA/IDEA! Executive Director Mark Taylor will explain the ins and outs of radiator core measuring along with proper terminology.
How do aftertreatment systems work? In Part 1 of “Aftertreatment 101,” this class led by Diesel Emissions Service Lead Trainer Steven “Jr” Stratton will cover the entire aftertreatment system, including the reason why it exists and what needs to be done for maintenance to keep it working correctly.
Our Executive Director Mark Taylor looks back on his early days in NARSA and reflects on how the association has changed and adapted over the past 30 years.
The United Kingdom has announced it will ban the sale of new cars that only run on fossil fuels by 2030. The sale of hybrid-electric vehicles, however, will be allowed until 2035.
NARSA/IDEA is excited to announce our new series of “Lunch and Learn” webinars. Each month, members will be able to join virtual presentations led by leaders in our industry and be able to engage with others from across the world.
There is a lot of misinformation being spread about cleaning diesel particulate filters (DPFs).
All dealerships, whether automobile, truck or equipment have service writers. The owners of these businesses are not at the service desks pricing the jobs, so how do the service writers or service managers price the repair jobs? NARSA/IDEA’s Executive Director Mark Taylor breaks down his pricing strategy.
From radiator shops to sales, we speak with women across the industry. Learn more about their career paths and challenges in this special feature.
Learn more about some exciting new plans for NARSA/IDEA members and read industry headlines in our November NARSA Now Newsletter.
NARSA/IDEA welcomes its newest president for the 2020-2022 term, Bobby Duran from Cooling Systems Caribe in Puerto Rico. In this editorial, Bobby breaks down his goals for the future of our association.
This latest issue of The Cooling Journal features a wrap-up of NARSA/IDEA’s first-ever virtual Conference, Vision 20/20. Hear from members all over the globe how they were able to connect and exchange ideas through this virtual platform.
California’s Governor Gavin Newsom has now signed an executive order that directs the state to require all new cars & passenger trucks sold in CA be zero-emission vehicles by 2035.
No travel or hotel reservations are needed to attend Vision 20/20. You don’t even have to coordinate your outfits, unless you want to! In this new video, NARSA/IDEA’s staff break down the Top Reasons to Attend Vision 20/20.
Our industry has been greatly impacted by COVID-19, but how does this current economy compare to previous recessions? One of the speakers at our Vision 20/20 🥽 Virtual Conference is MacKay & Co.’s John Blodgett who breaks down aftermarket insights and trucking trends specifically for NARSA/IDEA members.
Want to revamp how you manage your business? NARSA/IDEA’s Executive Director Mark Taylor explains how the Entrepreneurial Operating System helped his company.
Our Vision 20/20 Programming Schedule has been released. Plus, our website is expanding with new resources for NARSA/IDEA members. Learn more in our latest newsletter!
With more than 25 years in the industry, Radiator Service Co.’s David Bienvenu knows a thing or two about heat exchangers. At this year’s Vision 20/20 Virtual Conference on October 2 & 3, he breaks down the Top 10 Questions about Heat Exchangers he receives.
Are you uncomfortable when it comes to negotiating? One of the speakers at our Vision 20/20 Virtual Conference is Dr. Azeemuddin Ahmed. Whether it’s dealing with your supplier, a contract, or an employee’s salary, he’ll break down strategies that may make your next negotiation a success.
What kind of presentations can attendees expect at the Vision 20/20 Virtual Conference? The NARSA/IDEA staff explains how we curated this lineup.
Have you picked up the latest issue of The Cooling Journal yet? A NARSA member reached out to us to ask about business relationships. Our Executive Director talks about his editorial in this week’s Mark’s Minute.
Why is having a clear vision essential for your company? In this video, the NARSA/IDEA staff explain how we came up with the theme for this year’s conference Vision 20/20.
In the latest issue of The Cooling Journal, we break down the lineup for the Vision 20/20 Virtual Conference. Plus, a feature interview with Global Emissions Systems, Inc as well as our first NARSA member from Brazil.
Spots are filling up fast for our Vision 20/20 Virtual Conference. Our Executive Director explains what free swag the first 200 registrants will receive in this week’s Mark’s Minute.
Executive Director Mark Taylor and Business Development Director Mary Margaret Miller break down how our Vision 20/20 Virtual Conference will look for our attendees.
What’s happening with AAPEX this year? Executive Director Mark Taylor breaks down big conference news in this week’s Mark’s Minute.
Exciting news for our members. NARSA/IDEA will host its first Virtual Conference this fall. Details about how your business can benefit in our latest newsletter.
In the May/June issue, we speak with several NARSA/IDEA members who tackling COVID19 challenges head on and learn how they’re keeping employees and customers safe. We also visit a Dallas, Texas radiator shop in its first year of business.
While some US states have lifted lockdowns and reopened businesses, The World Health Organization warns that the COVID-19 pandemic is far from over. NARSA encourages its members to continue to put employees first by practicing social distancing, maintaining clean work environments and limit exposure.
Changing behavior and habits is the hardest thing to do. For the welfare of you, your family, your teammates, your customers and business, embrace the changes to protect everyone and everything you care about.
The world economy has certainly shifted in light of the Coronavirus. In this issue of The Cooling Journal, our Executive Director outlines how members can confront challenges while also keeping employees safe.
With 42 employees, Cooling Systems Caribe manufactures radiators for the generator and industrial markets and distributes automotive and truck radiators. The business also offers DPF cleaning services. But owner Bobby Duran says Cooling Systems Caribe’s niche is custom work.
The first Cooling Journal magazine of 2020 includes details on new minimum wage laws, 2 member spotlights, a feature on NARSA/IDEA’s Board of Directors and insight into a new blood lead level law in California.
“What we love about our type of business is that we have seen years of neglect of the world,” said James Drespling, owner of Jim D’s DPF Cleaning Service. “It is about time that we started taking an interest in preserving the environment.”
Red Eye Radiator’s owner Nick O’Neil has been around cars his whole life. “I started working here when I was 10 years old cleaning toilets and doing yard work, so I’ve seen the ins and outs and worked from the bottom up.”
A new California law requires businesses to report a worker’s blood lead level (BLL) exceeding 20 micrograms per deciliter (µg/dL) to the health department.
A NARSA member and radiator shop owner in believes the new regulations are unreasonable.
In the last issue of 2019, we recap the AAPEX convention, introduce the International Diesel Emissions Association (IDEA) and dive deep into DPF cleaning.
In this issue, we wrap up NARSA’s 10th Annual Heavy Duty conference which was hosted by Kelvion/Rocore and held in Catoosa, Oklahoma.
Several members were also recognized for their commitment to the association.
In our May/June 2019 magazine, we learn more about the Li family of Liland Global. The company was started in the 80s by four brothers who immigrated from Taiwan and has since grown into a worldwide business. Hear how Robert Li is now leading the company into a new direction in this latest issue of The Cooling Journal.
In the March/April 2019 issue of The Cooling Journal, we have a preview of what members can expect at the 10th Annual Heavy Duty Conference in Oklahoma. Plus, we spotlight NARSA/IDEA member Enviromotive from California. Learn how this family business first branched into the diesel emissions industry.
The first Cooling Journal issue of 2019 looks into several trends impacting our industry. How are the current tariffs affecting your business? Why should all companies be familiar with Intellectual Property (IP) laws? And what are some techniques that entrepreneurs need to know to grow and to achieve their goals? NARSA members share their insights and experience in this latest issue.