Past Presentations

As part of your NARSA/IDEA membership, you have access to our archive which includes training videos and presentations from previous NARSA events. To view these exclusive resources, you must be a member in good standing. All NARSA/IDEA members and their employees are eligible for login credentials through our Association Membership System, Wild Apricot. If you need login credentials or have trouble accessing your account, please email narsanow@gmail.com, and we’ll take care of you.

This page is currently under construction as our staff works to upload previous presentations. Please check back for updates.

Past Presentations:

“Marketing Your DPF Cleaning Business When the Competition Endorses Only One Type Of Cleaning Method” Panel Discussion

Prepare your business’s marketing strategy to compete with large DPF cleaning companies who endorse only one type of cleaning as being effective. Perhaps your company offers multiple types of cleaning or maybe you only have the original bake and blow equipment. Hear from three industry experts as to the approach they follow when marketing their companies and also hear the opinions of a leading DPF manufacturer’s sales manager who has visited many cleaning facilities across North America. This panel will share insights on the DPF cleaning market and help our members better understand what it will take to succeed against the competition.

Webinar: “Futurenomics: The Economic Snapshot You Need to See Today”

How does the current economy impact your business? Through this presentation, you’ll understand what changes in international trade mean for the cooling systems and emissions industries and gain a valuable understanding of today’s economy to improve profits and safeguard your business’ bottom line.

Webinar: “DPF Failure Analysis”

Learn how to identify different types of DPF failures and what causes the condition. If your customer has issues with other engine components, learn how to be the expert by having the expertise to advise the customer they have other issues upstream of the DPF and DOC.

“On-site Generator Repair Opportunities and Challenges” Panel Discussion

On-site generator radiator repair has been an additional profit center for several companies in our industry. What does it take to be proficient at on-site repairs? Our diverse panel includes radiator business owners who discuss the opportunities and challenges of performing radiator repair on site.

Webinar: “Leadership in Adversity”

What does it take to be an exceptional leader during challenging times? Learn how emotional intelligence enables real leadership and deep connections with each other. 

Webinar: Fitting Identification (Part 1)

Heavy Duty cooling system repair requires properly identifying fittings. It is recommended to test certain heat exchangers with high pressure nitrogen. In order to test at 300 psi, it is necessary to have fittings that will seal the cooler’s original fitting set up. Identifying the fitting that will be needed for testing will be covered in this webinar. 

Webinar: Repeatable DPF Cleaning Ensuring Quality

How can you get verifiable DPF cleanings regardless of the brand of machine you’re using? During this session led by DES Engineering & UL Shop Manager Russ Tuckerman, you’ll learn the best steps to have a repeatable DPF cleaning program no matter what type of brand of cleaning equipment you have.

Webinar: Plastic Tank Radiator Conversion

Very often plastic tank failures can be related to poor designs or a very strenuous application that causes premature failure or the new radiator and parts are not available for servicing your customer’s needs. Whether you have an aluminum or copper and brass radiator core, tank fabrication practices are the same. During this presentation, you will learn some ideas on how to convert a plastic tank radiator to all-metal.

Webinar: Aftertreatment 101 (Part 2)

The discussion continues in Part 2 of Aftertreatment 101 where you will learn more about engine maintenance in relationship DPF maintenance and failures. Why is it important to be proactive? Attendees will also dive into cleaning machines types and why there is no one size fits all.

Webinar: Measure that Radiator Core Error Free (Part 2)

In Part 2 “Measure that Radiator Core Error Free!”, we explore how to properly count fins per inch in serpentine and flat fin radiator cores. Attendees will also learn the method for counting tubes in a radiator core without actually counting each tube and a continuation of ordering the correct headers either for a solder together or bolt together application. At the end of this session, you should be armed with the necessary information for ordering radiator cores correctly.

Webinar: Measure that Radiator Core Error Free (Part 1)

When ordering cores, mistakes can cost the service shop, the manufacturer, and the customer time and money. Learn how to do it correctly the first time with NARSA/IDEA! Executive Director Mark Taylor will explain the ins and outs of radiator core measuring along with proper terminology.

Webinar: Aftertreatment 101 (Part 1)

How do aftertreatment systems work? In Part 1 of “Aftertreatment 101,” this class led by Diesel Emissions Service Lead Trainer Steven “Jr” Stratton will cover the entire aftertreatment system, including the reason why it exists and what needs to be done for maintenance to keep it working correctly.

Understanding Aftertreatment Temperature Diagnostics

Get an in-depth view of regeneration system components and operation. Additionally, you’ll learn the importance of running a regeneration for diagnostic purposes, and the powerful insight that it gives you for diagnosing failed components without the need for a fault code.

Understanding EOS

Business owners often feel like their companies are not getting the traction they should, and crave a different approach to business where efforts yield tangible results. The EOS Process has helped thousands of companies get where they want to go. Attendees will learn about the process of focusing the business, learn the major steps to ensuring accountability in their organization, be exposed to some of the EOS tools, and leave with new insights into how to run their business better.

Negotiations

In business, you are constantly negotiating, whether it’s financing with a bank for lines of credit or settling pricing with vendors. Understanding the framework is a key step of having a successful negotiation. In his presentation, Dr. Azeem Ahmed discusses the science of negotiations including proper preparation, style, and a look at different techniques people can utilize to ensure a successful negotiation.

Successful Marketing = Bigger Profits

The objective of this presentation is to give an overview of the best and most current Marketing tactics to bring more vehicles into your shop. This includes the newest technology available plus traditional tactics – all of which should be used together for a robust Marketing plan for your business resulting in bigger profits.

Header Rebuilding by Hand

Also known as a one-tank rod out, this process could be performed if the radiator is running hot and you have to rod the tubes out to restore heat transfer, if a seam is leaking where the tank is soldered into the header, or you have a tube to header leak. The Affton Radiator team will deconstruct this process and explain the benefits of using this method.

Radiator Header Rebuilding by Dipping

For radiator repair facilities that do not manufacture new radiator cores, this process can be used to help speed up the downtime for customers’ machines or equipment or reduce cost to the overall life of the radiator assembly. This is an art form process that is performed to completely rebuild the original conventional radiator core that comes through a radiator repair facility. The team at Affton Radiator (Fenton, Missouri) explain the process step-by-step.

Top Questions about Tube & Shell Heat Exchangers

How can you determine if a tube and shell is worth repairing or not? Why are sacrificial anodes important? How do you determine baffle spacing? With more than 25 years of experience, Radiator Service Co.’s David Bienvenu breaks down the most frequently asked questions when it comes to tube and shell heat exchanger service, repair and replacement.

What is Selective Catalyst Reduction (SCR)?

Get an in-depth view of the SCR system components, operation and diagnostics. At the end of this presentation, you’ll be armed with a systematic approach to help find the root cause of an SCR efficiency below threshold fault by understanding how the system operates.

COVID-19 Impact on Truck Service & Parts

The Coronavirus Pandemic has greatly impacted the business world. MacKay & Company has surveyed trucking companies to be able to forecast trends related to service and parts for OEs and aftermarket providers. The Coronavirus Pandemic has greatly impacted the business world. MacKay & Company has surveyed trucking companies to be able to forecast trends related to service and parts for OEs and aftermarket providers. MacKay & Company’s Vice President of Sales and Marketing John Blodgett speaks about the trends in the trucking industry as a result of the COVID-19.

Making the “New Normal” Work for Your Shop & Increase Profits

To run a successful shop today requires a decisive leader who understands all areas of their business and how each affects the bottom line. It’s not “business as usual” anymore. It’s the “New Normal,” and the successful shop owner knows how to not just survive but prosper and grow.

Disaster Preparation for Your Business

Hurricanes, Nor’easters, blizzards, tornadoes, floods – nature has many ways to stop your business in its tracks. Relief efforts depend on heavy equipment, fire equipment and rescue trucks. Repair shops are needed to keep machinery working quickly and efficiently. Cooling Systems Caribe’s Bobby Duran shares how to prepare your business for the worst imaginable.

Guidelines for Diesel Particulate Filter Cleaning

There are different ways to clean DPFs. Most are good; some not so good. The Technology and Maintenance Council (TMC) of the American Trucking Associations has recognized a need to establish recommended practices for filter cleaning. Co-chairs of the study group at TMC are Bruce Balfour of Clean Diesel Specialists (CDS) and Wayne Juchno, NARSA Executive Director. Their report presents a look at the early drafts of the Recommended Practice for Diesel Particulate Filters.

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